Refund policy.

1. We do not accept returns or exchanges unless the goods are deemed faulty as per clause 3.

We’re unable to accept returns if:

  • You’ve changed your mind.

  • You bought the wrong product for your needs.

  • You found the product cheaper elsewhere.

  • You’re simply not satisfied with your purchase.

  • The product was damaged due to misuse.

  • You no longer have a use for the product.

  • Too much time has passed since your purchase.

2. (7-Day Discrepancy Return)
If you report a discrepancy within 7 days of receiving your Order, we will issue a full refund if we determine that:

  • You did not receive a Product solely due to our error.

  • The Product you received is not substantially the same as what was displayed on our Website (with reasonable variations due to screen display).

  • The Product is faulty, in accordance with clause 3.

3. (Faulty Products)
If you believe your Product is faulty, please email us at hello@neighbourhoodceramics.com.au with a full description of the issue (including images). If we assess that your Product may be faulty, we will ask you to return it at your expense for further inspection, including any accessories or documentation that came with it. We reserve the right to inspect the Product further before confirming it as faulty.

If we determine that the Product is not faulty or is faulty due to normal wear and tear, misuse, or failure to follow the manufacturer's instructions, we will refuse the return and return the Product to you at your cost. If we confirm the Product is faulty, you will receive a full refund, and you may request a refund, store credit, or replacement. If a replacement is unavailable, you will be offered a refund or store credit. Shipping costs may apply, and we will discuss these with you. Refunds will be credited back to your original payment method, and if we cannot contact you, we will issue store credit, which can be converted to a refund later.

Failure to comply with the conditions of this clause regarding a faulty Product may result in a partial refund or no refund at our discretion. Nothing in this clause limits or affects any manufacturer’s warranties you may have or your rights under applicable law.