We deliver to our Neighbourhood, which includes Greater Geelong, the Bellarine, and the Surfcoast. Our delivery areas cover the following postcodes:

3212, 3213, 3214, 3215, 3216, 3217, 3218, 3219, 3220, 3221, 3222, 3223, 3224, 3225, 3226, 3227, 3228, 3230, 3240, 3241, 3321, 3331, 3332.

Think we’re missing a location? Let us know via our feedback form!

Nope, not right now. As a new business, we're focusing on our neighbourhood. But if you think we should expand, drop us a line and let us know!

We don’t have a physical location (yet!), so delivery is our only option for now. If that’s an issue for you, feel free to reach out—we’ll do our best to find a way to get your order to you.

Your order will arrive at your doorstep within 3-4 business days. Since we’re a small business, delivery times can vary—but don’t be surprised if you see us out making deliveries on a Sunday!

We offer flat-rate shipping on all orders, no matter how big! Shipping costs will be $10 or $15, depending on your distance from us. You’ll see the exact shipping cost calculated when you enter your address.

We're reliant on our suppliers' stock availability, so please make sure to fill out the "Notify Me" form for the product you're interested in. You'll receive an update in your inbox as soon as it's available!

Get in Touch.
If you're experiencing an issue, please reach out with the following details:

• Your kiln or firing schedule

• Your making process (e.g., thrown, hand-built, coiled, etc.)

• If applicable, describe your glaze products and process

• Photos of cones

• Photos of the product

You can also contact the brand directly for assistance.

Yes we can make a special order from our distributors as a bulk order only. Please fill in our bulk order form.

We don’t accept returns or exchanges unless the item is faulty.

We’re unable to accept returns if:

• You’ve changed your mind.

• You bought the wrong product for your needs.

• You found the product cheaper elsewhere.

• You’re simply not satisfied with your purchase.

• The product was damaged due to misuse.

• You no longer have a use for the product.

• Too much time has passed since your purchase.

If you notice a problem with your order within 7 days of receiving it, let us know, and we’ll issue a full refund if:

• We sent the wrong item.

• The item isn’t as described on our website (allowing for minor differences due to screen displays).

• The item is faulty.

If you think your item is faulty, email us at hello@neighbourhoodceramics.com.au with details and photos. If we agree it might be faulty, we’ll organise the return of the item for a closer look. Be sure to include everything that came with it.

If we find the item is faulty, you can choose a refund, store credit, or a replacement. If a replacement isn’t available, we’ll offer you a refund or store credit. Shipping costs may apply, and we’ll let you know about those.

If we decide the issue is due to normal wear and tear, misuse, or not following the instructions, we won’t accept the return, and you’ll need to cover the cost to send it back to you.

Refunds will be made to your original payment method. If we can’t reach you, we’ll issue store credit, which can be converted into a refund later if needed.